British Airways hacked; bank details of 380,000 customers stolen

Gerald Bowen
September 7, 2018

"We are investigating, as a matter of urgency, the theft of customer data from our website and our mobile app", the airline said in a brief statement.

The airline said the hack continued for nearly two weeks, between August 21 and September 5, with 380,000 payments compromised.

IAG said the stolen data did not include travel or passport details.

Publicly announcing the incident this way is not only a good method to inform customers, but it may also help the air carrier get a smaller fine from UK's data protection watchdog, the Information Commissioner's Office (ICO).

Anyone who believes they may have been affected should contact their banks and credit-card providers.

In terms of compensation, BA said they would be in touch with customers "and will manage any claims on an individual basis".

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The airline has taken out adverts apologising for the breach in Friday's newspapers.

The company hasn't released any other details about the breach yet, but like most of these events, we'll probably learn much more as the airline's investigation unfolds.

Customer Mat Thomas said he had placed a booking on August 27, but had not been contacted over the breach.

Gemma Theobald tweeted: "My bank. are experiencing extremely high call volumes due to this breach!"

The National Crime Agency (NCA) said: "We are aware of reports of a data breach affecting British Airways and are working with partners to assess the best course of action". We are deeply sorry for the disruption that this criminal activity has caused.

The biz, which billed itself as the world's favorite airline, said its systems had been compromised for more than two weeks.

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