Microsoft halts Windows 10 update after users lose files

Gerald Bowen
October 8, 2018

Microsoft said it was investigating reports of data loss as early as Thursday, per Business Insider, though at the time it said that generally only advanced users would have installed the update before Windows begins sending automatic update prompts on October 9th.

However, with the news that broke over the weekend, it may be best to not update to the Windows 10 October 2018 Update at all, and for those who are already in the process, hold off on restarting or installing until Microsoft puts in place, a fix.

End the end, it's best to check with the specific OEM website or driver app to make sure all drivers are up to date prior to installing the Windows 10 October 2018 Update.

The Wondows 10 update rolled out globally on October 2.

"Microsoft has paused the roll-out of the update while we continue to investigate reports from some customers", the firm said in a statement.

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The objective of the Windows Insider program is to let users test out pre-release versions of Windows 10 months in advance, so they can try out new features, and report problems.

#WindowsInsiders If you've run into the "missing files after update" issue for 1809/October 2018 Fall update, please call our support line. "They have the tools to get you back to a good state", said Sarkar.

KitGuru Says: While I can understand how this issue went amiss during Insider testing, this does point out the flaws in Microsoft's current feedback system.

Microsoft's Windows team appears to be having a whole host of issues regarding the release of its latest Windows 10 Update. Alternatively, you can recover the data by using freely available third-party software, as the bug only deletes your files, and not moves or overwrite them.

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